Return & Exchange

πŸ“¦ Exchange, Refund & Cancellation Policy

At Kiarra, your satisfaction is our top priority. We strive to make your shopping experience as seamless as possible. Please review our policies carefully before placing your order.

πŸ” Exchange Policy

We offer exchanges on domestic orders under the following conditions:

  • Eligibility: Products must be unused, unworn, unwashed, and in their original packaging with all tags intact.

  • Limit: Exchanges are permitted once per order.

  • Timeframe: Exchange requests must be initiated within 24 hours of delivery.

How to Request an Exchange: Please email us at support@kiarra.in within the 24-hour window.

Reverse Pickup & Shipping:

  1. We will arrange a reverse pickup for your item.

  2. Once the product passes our Quality Check (QC), we will dispatch the replacement size/item within 3–4 working days.

πŸ’Έ Refund Policy (Store Credit Only)

Please note that while we accept returns for store credit, we do not offer cash or bank refunds.

  • Store Credit: Approved returns are refunded via store credit only.

  • Validity: Store credit is valid for 3 months from the date of issuance. Expired credits cannot be reactivated or redeemed.

  • Redemption: Store credits can be used for any future order at KIARRA.

  • Condition: Credit is issued only after the returned item passes our QC.

πŸ“ Important Product Disclaimers

  • Color Variations: Product photos are for reference only. Slight variations in color may occur due to studio lighting or individual screen settings.

  • Handcrafted Nature: As our products are designer-inspired recreations, minor differences may occur.

  • Embellishments: Customers purchasing items with beads, sequins, or embroidery should note these elements are delicate and may come loose during transit. This is not considered a manufacturing defect, as replacements are likely to have similar characteristics.

❌ Cancellation Policy

We’re always sad to see a cancellation, but we understand plans change.

  • Time Limit: You may cancel your order within 24 hours of placement.

  • Prepaid Orders: You may opt for a credit note or a replacement product of equal value. Please note a 2–3% processing fee will be deducted to cover non-refundable payment gateway charges.

  • COD Orders: You may cancel within 24 hours or decline the order at the time of delivery.

  • Kiarra-Initiated Cancellations: We reserve the right to cancel orders due to inventory shortages, pricing errors, or suspicious activity. In these instances, a full refund will be issued to the original payment method.

πŸ“¬ Need Assistance?

Our team is here to help you.

  • Email: support@kiarra.in

  • Address: Central Business Hub, Surat

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